LENGTH: 2 days
Elicitation is the means whereby, through conversation, you can obtain information from a person without that person knowing that he or she is providing sensitive information.
Most people engage self-defense mechanisms when they are asked direct questions. To avoid this negative reaction, students are taught basic elicitation skills that predispose people to say things that they would not normally say when asked direct questions.
Elicitation skills are valuable for interviewers attempting to obtain sensitive information from interviewees.
The Elicitation and Counter-Elicitation Course teaches students specific elicitation skills, including building rapport and target profiling, as well as verbal and non-verbal short-term rapport building techniques.
This 2-day seminar includes lecture and in class exercises as well as an out-of-class exercise. Students are taken to a shopping mall or similar location and given assignments to approach store clerks, use short-term rapport building techniques, and elicit personal information that they would not otherwise provide to customers.
The out-of-class exercise demonstrates to students that the elicitation techniques taught during the lecture work in real-life situations.
Elicitation targets in the out-of-class exercise are real people in real life circumstances and do not have to provide sensitive information.
The students must demonstrate good short-term rapport skills and use the appropriate elicitation techniques.
The students are taught:
- The Communication Loop, a learning model that enhances elicitation skills
- The Rapport and Pivot, a short-term rapport building technique. Rapport is built at the same time the elicitor pivots toward the elicitation objective.
- Verbal and nonverbal short-term rapport building techniques
- The Conversation Hourglass, a method to embed elicitation techniques into normal conversations without detection
- Psychological principles that predispose people to disclose sensitive information
- Basic elicitation techniques
- Advanced elicitation techniques
- Counter elicitation techniques
Criminal investigators can use elicitation techniques to enhance interview and interrogations. Suspects are more likely to provide incriminating evidence through elicitation rather than through direct questioning.
Intelligence and counterintelligence officers can use elicitation techniques to subtly obtain actionable intelligence.
Parents can use elicitation techniques to obtain information from their children that they would not otherwise provide asking direct questioning.
Contact us for more information or to schedule:
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• Commercial Off-the-Shelf (COTS) course already developed
• Buy easily & quickly with flat COTSrates
• Ready to be taught to your organization right now
• Provided at your location or our training facility
• Classroom size maximum 30 students, auditorium size maximum 500
• On GSA Schedule: Already negotiated best price for government